Does your business rely on knowledge that resides in the heads of you and your staff, so that when anyone is away their job is put on hold till they are back?
If this is true then you need to create great documentation clearly explaining how your business runs. We call this a business system!
Great documentation provides buyers with a template to run the business. This template with the people, products and services make the business valuable.
Your business template will be made up of the what, when and how of your business:
- What are your business activities and what tasks are required to perform them
- When do you need to perform those activities and tasks
- How do you perform those activities and tasks
Business Analysis
Does your organisation need an experienced resource who can work with you to understand your business and develop the organizational story according to your needs?
Our business analysts investigate your business needs and those of your stakeholders to help identify business problems and propose solutions.
They can perform:
- a liaison function between the business side of your enterprise and the providers of services to your enterprise
- analysis as part of your team producing work flows, processes, requirements documents
- a facilitation and coordination role enhancing a team’s performance
Technical Writing
Have you ever picked up a document and wondered why it is more useful as a paperweight than as a source of information? We can help you write the story that you need, so that people understand your message.
Our technical writers gather information and produce documentation tailored to a particular audience. They create documentation that is accurate, complete, unambiguous and concise.
They can perform:
- a catalyst function getting you organised and starting the process, so that you can maintain it and keep it up-to-date
- a repair function, reviewing and fixing documentation that is in need of some help.
- a development function where they work with your members to create usable, current and clear documentation
Change Management
How often to do organisations associate change with down sizing? Change should be about improving performance, enhancing job satisfaction, refreshing team enthusiasm. Ensuring the organisation has a future because its members are productive, focused and motivated.
We can work with you to understand your requirements and assist you with the implementation of change within your organisation.
Our change agents can work within projects assisting with – the organisation and deliver of training, communication, business awareness and handover aspects.
Cultural change and the people impacted in operational areas require understanding, direction and patience.
Remember most of us view “Change is always easier when it is happening to someone else”
Talk to us about putting together systems and capturing business knowledge!